Effective Communication Strategies Course
Lesson Overview Effective Communications Strategies will raise awareness and sensitivity around the impact our words can have on each other, and on the overall work environment. Objectives
- Discuss why effective communication is important.
- Identify the qualities of effective communication.
- Discuss the role active listening plays in communication.
- Explain the value of empathetic listening and responses.
- Identify strategies for handling difficult situations and people.
- Why is effective communication so important?
- What do great communicators do differently?
- The importance of practicing active & empathetic listening
- Overcoming communication challenges through effective communication skills, emotional intelligence, and listening