Compassion Cohesion Collaboration
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How We Deliver Services

To build C3 Communities, we utilize behavioral science and evidence based practices to help leaders set strategic priorities, assemble the right talent, design cohesive, high performing teams and align technology to business objectives. We are certified as Talent Optimization Leaders with Predictive Index which enables us to align strategy with talent using science and data analytics. The outcomes for our clients include increased engagement, team cohesion, better communication, higher productivity, increased innovation and higher profitability.

We serve our clients by helping them develop:

  • Compassionate leaders at every level
  • Cohesive teams across all functions/business units
  • Collaborative culture throughout the organization

Map Your Why

Organizations go through changes as they grow, expand or retract. Depending on where your organization finds itself, it’s important to regroup and map out your current and near term vision, mission and values every two to three years or during times of rapid change, growth or crisis. Our S.O.A.R. mapping process is a condensed version of the traditional strategic plan. It’s designed to help address your current and near term strategic reset but what we’ve found is that our process takes our clients to a deeper level of clarity and helps them truly claim their motivating why’s for their organization’s reason for existence.


Map of strategic direction and congruence among the leadership team on priority goals and objectives


Agreement on new or refined vision, mission and values statements


A strategic plan that speaks to profit and purpose, includes a talent strategy and defines your desired social impact


Congruence of internal messaging with external brand promises


Diagnose Engagement

The four forces of disengagement: mismatches between your employee and their role, manager, culture, and team. These four forces result in employees who do the bare minimum to keep their job. What could you accomplish with a fully engaged team? This service allows managers to easily gauge employees and gather candid, confidential feedback on their work experience. Our algorithm pinpoints the strengths and improvement areas that will have the most impact on engagement at your company.


Gain insights about employees’ experience to create a talent strategy that increases employee retention


Measurement and analysis of data that impacts employee productivity


Increase trust, team cohesion and effective communication among employees throughout the organization


Build leadership capabilities of directors and managers across all business functions, departments or chapters


Fosters innovation and actions that meet the current needs of clients and communities being served


Set Strategic Objectives

Successful strategic execution depends on leadership and talent alignment. When a leadership team is moving in the same direction and aligns team dynamics, culture, and organization with strategy, they eliminate the friction that impacts meeting strategic goals. In this service, leaders rally around well-defined strategic objectives, identify natural behavioral strengths and gaps, and take action to purposefully build a talent strategy that maximizes the odds of boosting performance and results.


Identify how the natural behaviors of your leadership team enable or challenge the successful execution of your strategy


Build a deliberate talent strategy that aligns leadership team behaviors, culture, and organization to drive business results


Leverage your leadership team’s natural strengths to execute your strategy successfully and address any alignment gaps


Development of clear strategic IT goals, planning realistic IT budgets, analysis and restructuring of business processes and facilitation of technology changes


Identify talent execution risks that may otherwise affect performance. Develop concrete plans to address them.


Align Employees

Team Alignment means that all employees, from entry-level to the C-Suite to the Board of Directors share a common vision and understand their roles and how every member of the “community” contributes to the organization’s goals, mission and impact. Team alignment and team building workshops help encourage collaboration which creates happier, more effective teams. Without alignment, each department works independently with its own goals, data sets, and technology applications. When this occurs, the organization is operating as a siloed organization rather than a C3 Community. Team alignment and team building experiences improve communication, productivity, engagement, collaboration and performance. All activities performed by individuals in a perfectly aligned organization help move the business closer to its strategic vision.


Hire new talent with predictive insights and/or reconfigure high performing teams


Align employees’ strengths and skills to new strategic priorities


Understand your employees’ behavioral strengths and possible blind spots to improve engagement and productivity


Develop mindful and compassionate managers and leaders who inspire and motivate employees


Design high-performing teams using behavioral science and technology tool sets


Operationalize Culture

Technology alignment helps organizations understand how to align their Information Technology department with strategic objectives. We assess business objectives, processes, IT services, policies, procedures, vendors and personnel to build a roadmap of recommendations to transform from Reactive to Innovative. Once you are in the Innovative stage, we use Innovation Management and build tools to solicit, evaluate and implement innovative ideas from your engaged employees in order to meet strategic objectives. 


Implementation of innovative ideas from your engaged employees


Improvement of employee experience, increased engagement and effective collaboration


Strategic alignment of business objectives and IT solutions for better utilization of technology as a strategic tool


Improved vendor relations and alignment of vendor services to the strategic goals


Gain control of your IT and operational budgets

Get Started with the Following Options

Optimize and Develop Your Team

Know Your Behavioral Strengths

Build Your Internal C3 Community

I like the cost-effective solution-oriented approach that SOAR brings to every task. They are genuinely interested in solving the problem and getting you the best solution out there even if they don’t directly benefit from the recommended direction. They are honest, candid, extremely knowledgeable and hard working. They prioritize their client’s interest above all else and will go to bat for you every single time. It also helped a lot that Victor is bi-lingual and could interact effectively with our offices and their service providers in Central America.

Nana Frimpong

Director of Operations, Social Impact

Our entire team works remotely which makes it hard to build cohesiveness and really get to know each other in terms of work style. As a result of the Team Alignment Retreat we all now have a better idea of each others values, communication style, type of worker and approach to tackling tasks.

Beth Flaherty

Executive Director, Flaherty Family Foundation

Through SCN’s vision and mission mapping process, my team and I were able to very quickly and meaningfully craft solid guiding documents for our venture, including a Vision Statement, Core Values and Mission Statement. Mali’s insights into my team’s individual strengths and complementary roles were spot on and delivered in a way that was diplomatic and actionable. SCN’s team took one look at our sea of ideas and gave solid advice on which opportunities would be the most effective for our team start with, based on our collective strengths and revenue generating potential. Their contributions and guidance set us on a clear path that we have found simple to follow and has created incredibly fast and authentic results.

The SOAR mapping process comes highly recommended to teams at both beginning and repositioning phases, where getting clear on guiding principles can save them hours (if not MONTHS and even YEARS) of unfruitful work and frustration.

Libby Garret

Partner, Design Futurist

The S.O.A.R. Community Network Retreat is a misnomer. It should be called “The Awakening”. Good Leaders are ABLE – Always Be Learning Effortlessly. They stretch, they grow, they train others to be better than themselves.One thing I know for sure, I left a better person than when I came. The intentional exercises are created to stimulate your personal well-being, leadership skills and social conscious with a loving spirit. Business is more than transactional, businesses can’t run without people, so it makes perfect sense that exercising our full humanity in a business yields the ultimate success. I am grateful for the experience. As we mature, many of us get comfortable with our hamster on a wheel routine. A S.O.A.R. retreat lovingly coaxes you off the wheel into unchartered but safe territory and serves as a catalyst for soul growth. The S.O.A.R. retreat should be a part of any company’s goals and objectives. Stay in the growth loop and sign up for, or customize for your team, the next awakening as soon as you can.

Monda Webb

Filmmaker and Chief Storyteller, Monda Media

After being in business for a number of years, we were both surprised and delighted to learn WHY we chose to start our company in the first place! Mali’s extremely insightful and intuitive approach made it possible to gain a deep understanding of where we’ve been as a company and taking time to learn the “why” was an important component to discovering where we want to take our personal and professional lives in the future. Mali then worked with us to communicate our company’s vision and mission to our staff, which was enthusiastically received. Her calm, warm, and professional guidance throughout the process was extremely valuable and we can’t wait to hire Mali again to help us take our messaging to the next level!!

Mina Fies

Founder, Synergy Design and Construction

Leadership Loudoun, Inc. worked with Mali Phonpadith of SCN to assist our organization discover our voice and clarify our message. We are thrilled with the result of working with her. Mali was instrumental in helping all members of our Board of Directors communicate their thoughts in a way that was extremely productive. Mali was also excellent in probing for deeper thoughts that might have never been uncovered. I highly recommend Mali and SCN if your organization / business is in need of finding their true direction.

Scott German

President, Leadership Loudoun

The value proposition having a vision and mission that represents the values of the corporate executives is high. I recommend the process because it goes broad and deep enough to exact the detail that’s needed to produce an articulate vision and mission statement in a timely manner.

Damian Rodriguez

CEO, Luminsight, Analytics, LLP

SOAR helped developing our vision of the website into reality. They incorporated the need to capture leads, enrollment, and easy navigation through the website. They made the process easy, it was not rushed, collaborative, and responded well to our needs and feedback.

Lucy Cora Nazario

Founder, Social Butterfly

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