Our Services

Purpose. People. Process.


Our three pillars include Mapping PURPOSE, Optimizing Your PEOPLE and Operationalizing Values with PROCESS and Technology. All together, these services help us deploy and maintain C3 Communities within organizations.

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How We Deliver Services

To build C3 Communities, we utilize behavioral science and evidence based practices to help leaders set strategic priorities, assemble the right talent, design cohesive teams and map technology to business objectives. We are certified as Talent Optimization Consultants (Predictive Index) which enables us to align strategy with talent using data analytics. The outcomes for our clients include team cohesion, increased engagement, better communication, higher productivity, increased innovation and higher profitability.

Our 3 Consultation Pillars that help us design C3 Communities:
Optimizing Your PEOPLE (Talent)
Operationalizing Values with PROCESSES and Technology

Map Purpose & Strategic Direction

  • Strategic Planning Facilitation
  • Executive and Board Retreats
  • Mapping of vision, mission, values
  • Facilitation of setting strategic objectives
  • Align executive/board vision with leadership team’s roles, responsibilities and department goals
  • Uncovering & fulfilling executive coaching needs
  • Map social impact (CSR) goals (for messaging, branding and PR purposes)

Congruency in strategic direction among the leadership team


New or refined vision, mission and values statement


A strategic plan that speaks to both profit and purpose, social impact and legacy


Congruence of internal messaging with external brand promises

Optimize and Develop Your People, Talent, Treasures

  • Utilize behavioral assessments to optimize talent
  • Team Alignment/Building workshops and retreats (virtual and live)
  • Talent Optimization tool set (BA profiles, platform access and ongoing training/consultation)
  • Utilize people data to increase engagement and hire the right talent
  • Facilitating Leadership Development and Manager Training/Programs
  • Nebula Resource Hub – developing mindful and conscious leaders

A more collaborative, engaged corporate ecosystem and culture


Increase in employee retention and decrease in employee turnover


Reduction in recruitment expenses and training costs of new hires


Stronger communication among employees, managers and the executive suite


Alignment of employee skill sets with roles and responsibilities


Increase in productivity, creativity and innovation

Operationalize Values with Process & Technology

  • Formulate strategic IT goals and budgets
  • Align talent strategy with strategic objectives with your IT Division/Department
  • Conduct technology assessments to align IT department goals with business needs
  • Operationalize corporate values by developing new policies and procedures
  • Facilitate restructuring of business processes and technology changes that take organizations from being Reactive to Innovative
  • vCIO services as needed – Assess, Analyze, Recommend and Manage (ARM Framework)

We deliver these through 3 services offerings:

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IT function is managed following industry best practices by continually assessing and managing vendors, IT human resources and business processes


Ability for the IT POC/Department Head to report to CFO and C-Suite on what matters to them (Reporting business risks not IT jargon)


Ensuring the IT services within the organization effectively support the processes to achieve business objectives


Ensuring the Confidentiality, Integrity and Availability of all organization data and systems


Development of clear strategic IT goals, planning realistic IT budgets, analysis and restructuring of business processes and facilitation of technology changes


Results & Outcomes

At SCN our mission is to develop conscious leaders and empower organizations to create greater social impact. Our clients include independent brands, nonprofits and rapidly growing organizations that consider themselves to be socially conscious. Our greatest commitment is to facilitate their organizational growth, wellness and sustainability to enable their success, which in turn creates more positive social impact throughout our local communities and around the globe.

I like the cost-effective solution-oriented approach that SOAR brings to every task. They are genuinely interested in solving the problem and getting you the best solution out there even if they don’t directly benefit from the recommended direction. They are honest, candid, extremely knowledgeable and hard working. They prioritize their client’s interest above all else and will go to bat for you every single time. It also helped a lot that Victor is bi-lingual and could interact effectively with our offices and their service providers in Central America.

Nana Frimpong

Director of Operations, Social Impact

Our entire team works remotely which makes it hard to build cohesiveness and really get to know each other in terms of work style. As a result of the Team Alignment Retreat we all now have a better idea of each others values, communication style, type of worker and approach to tackling tasks.

Beth Flaherty

Executive Director, Flaherty Family Foundation

Through SCN’s vision and mission mapping process, my team and I were able to very quickly and meaningfully craft solid guiding documents for our venture, including a Vision Statement, Core Values and Mission Statement. Mali’s insights into my team’s individual strengths and complementary roles were spot on and delivered in a way that was diplomatic and actionable. SCN’s team took one look at our sea of ideas and gave solid advice on which opportunities would be the most effective for our team start with, based on our collective strengths and revenue generating potential. Their contributions and guidance set us on a clear path that we have found simple to follow and has created incredibly fast and authentic results.

The SOAR mapping process comes highly recommended to teams at both beginning and repositioning phases, where getting clear on guiding principles can save them hours (if not MONTHS and even YEARS) of unfruitful work and frustration.

Libby Garret

Partner, Design Futurist

The S.O.A.R. Community Network Retreat is a misnomer. It should be called “The Awakening”. Good Leaders are ABLE – Always Be Learning Effortlessly. They stretch, they grow, they train others to be better than themselves.One thing I know for sure, I left a better person than when I came. The intentional exercises are created to stimulate your personal well-being, leadership skills and social conscious with a loving spirit. Business is more than transactional, businesses can’t run without people, so it makes perfect sense that exercising our full humanity in a business yields the ultimate success. I am grateful for the experience. As we mature, many of us get comfortable with our hamster on a wheel routine. A S.O.A.R. retreat lovingly coaxes you off the wheel into unchartered but safe territory and serves as a catalyst for soul growth. The S.O.A.R. retreat should be a part of any company’s goals and objectives. Stay in the growth loop and sign up for, or customize for your team, the next awakening as soon as you can.

Monda Webb

Filmmaker and Chief Storyteller, Monda Media

After being in business for a number of years, we were both surprised and delighted to learn WHY we chose to start our company in the first place! Mali’s extremely insightful and intuitive approach made it possible to gain a deep understanding of where we’ve been as a company and taking time to learn the “why” was an important component to discovering where we want to take our personal and professional lives in the future. Mali then worked with us to communicate our company’s vision and mission to our staff, which was enthusiastically received. Her calm, warm, and professional guidance throughout the process was extremely valuable and we can’t wait to hire Mali again to help us take our messaging to the next level!!

Mina Fies

Founder, Synergy Design and Construction

Leadership Loudoun, Inc. worked with Mali Phonpadith of SCN to assist our organization discover our voice and clarify our message. We are thrilled with the result of working with her. Mali was instrumental in helping all members of our Board of Directors communicate their thoughts in a way that was extremely productive. Mali was also excellent in probing for deeper thoughts that might have never been uncovered. I highly recommend Mali and SCN if your organization / business is in need of finding their true direction.

Scott German

President, Leadership Loudoun

The value proposition having a vision and mission that represents the values of the corporate executives is high. I recommend the process because it goes broad and deep enough to exact the detail that’s needed to produce an articulate vision and mission statement in a timely manner.

Damian Rodriguez

CEO, Luminsight, Analytics, LLP

SOAR helped developing our vision of the website into reality. They incorporated the need to capture leads, enrollment, and easy navigation through the website. They made the process easy, it was not rushed, collaborative, and responded well to our needs and feedback.

Lucy Cora Nazario

Founder, Social Butterfly

Current and Previous Clients

We Consult with Organizations Large and Small

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