Welcome to the SOAR C3 Corner Newsletter


New this week:


Featured Article: Handling Team Conflict in Public School Administration: Balancing Innovation, Results, Process, and Team Experience


In public school administration, managing team conflict effectively is vital for maintaining a positive work environment and achieving educational goals. This article explores strategies to address team conflicts by focusing on four key areas from the world of work: Innovation & Agility, Results & Discipline, Process & Precision, and Teamwork & Employee Experience. The C3 Framework, emphasizing compassion, cohesion, and collaboration, serves as a guide.

Innovation & Agility in Schools

Challenge: School administrators often face conflicts when implementing new technologies or teaching methods, as not all staff may be equally receptive or adept at adapting to changes.

Example: An initiative to introduce digital learning tools in classrooms might be met with resistance from teachers who are accustomed to traditional teaching methods.

Resolution Strategy: Facilitate workshops that allow staff to express concerns and suggest improvements. Encourage small pilot programs where teachers can experiment with new tools in a controlled environment, providing feedback for broader implementation.

Results & Discipline

Challenge: Balancing academic excellence with the well-being of students can lead to conflicts, especially in the context of standardized testing and diverse student needs.

Example: A principal might prioritize boosting test scores, while counselors advocate for more holistic approaches to student development, causing tension.

Resolution Strategy: Develop a shared vision that aligns academic goals with student well-being. Use data-driven approaches to identify areas where academic rigor and student support can be harmoniously integrated.

Process & Precision

Challenge: Administrative processes in education are often complex, involving multiple stakeholders. Conflicts can arise from differing approaches to these processes.

Example: Disagreements between the finance department and academic staff over budget allocations for different programs.

Resolution Strategy: Implement cross-departmental meetings to ensure all voices are heard and understood. Establish clear, transparent procedures for budget allocation, and provide regular updates to all parties involved.

Teamwork & Employee Experience

Challenge: Maintaining a positive work environment in a diverse administrative team can be challenging, especially when balancing individual and collective needs.

Example: Conflicts arising from workload distribution or recognition of efforts.

Resolution Strategy: Regular team-building activities and open forums for discussion can help. Recognition programs that celebrate individual and team achievements can also foster a more cohesive work environment.

Leveraging the C3 Framework

In all these areas, the C3 Framework can be a guiding principle. By fostering a culture of compassion, building cohesive teams, and encouraging collaboration, public school administrators can navigate conflicts more effectively.

The Impact of Team Cohesion on Communication

Statistics show that team cohesion significantly improves communication in teams of public servants, leading to more effective decision-making and problem-solving. Cohesive teams in public service are better equipped to handle conflicts, as members feel more connected and committed to shared goals.


Handling team conflict in public school administration requires a balanced approach that considers innovation, results, process precision, and team experience. By applying the C3 Framework and focusing on building cohesive teams, administrators can create an environment where conflicts are resolved constructively, leading to positive outcomes for both staff and students.


Book Recommendations

Service Updates:


  • Nebula platform updated client interface -The client interface is getting a facelift, featuring “Engagements” in the left-hand navigation bar, and tabs for “Get Started – Events – Goals – Assignments – History – Messages – My Notes”.
  • PI Platform Update – Predictive Index acquired Charma, a performance management software built for managers. More to come in the next month.
  • SOAR Academy’s Managing a Virtual Workforce cohort available
  • Virtual Reality exercises and breakouts are now available in workshops!


Upcoming Events:


  • Register for SOAR Open Office Hours on February 13 at 2 PM – The link is in the newsletter email. Please contact SOAR support if you can’t find it.
  • AEG DC Chapter Monthly Meeting – Connect and grow your enterprise with business advisors from the National Capital Region. Learn more about our Elie Advisor Chapter of professional service providers in 50 complementary disciplines supporting mid-market companies. Email Mali Phonpadith to be invited to the event.