Privacy Policy

 

Effective Date: September 9, 2026
Last Updated: September 9, 2026

SOAR Community Network respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our websites, platforms, services, surveys, forms, coaching tools, learning tools, client portals, and related services.

For purposes of this Privacy Policy, “SOAR,” “SOAR Community Network,” “we,” “our,” or “us” refers to SOAR Community Network and its related websites, platforms, and services, including, as applicable:

  • soarcommunitynetwork.com
  • nebula.soarcommunitynetwork.com
  • Oko-Coaching
  • Oko-Compass
  • TF-Oko / Oko tools
  • SOAR Development Paths and related learning experiences
  • SOAR client portals, surveys, forms, and digital resources

By using our websites, platforms, or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

SOAR may collect information in the following ways:

  • Information you voluntarily provide to us
  • Information collected through your use of our websites and platforms
  • Information provided to us by organizations that engage SOAR to deliver services

Information You Provide Directly

Depending on how you interact with SOAR, we may collect:

  • First and last name
  • Email address
  • Phone number
  • Organization, employer, school, or district
  • Job title or role
  • Mailing address or business address
  • Account login information
  • Assessment or survey responses
  • Coaching goals, notes, reflections, action steps, and progress updates
  • Registration information for events, learning programs, webinars, or services
  • Messages, forms, requests, or other communications you submit to us
  • Payment or billing information when purchasing services

Information Collected Through Websites and Platforms

When you visit our websites or use our digital platforms, we may automatically collect certain information, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Access times
  • Referring website addresses
  • Pages visited
  • Links clicked
  • Platform activity and usage information
  • General analytics and performance data

We use this information to:

  • Operate our websites and platforms
  • Maintain service quality
  • Improve user experience
  • Understand how our services are being used
  • Support security and platform performance

Information Provided by Organizations

When SOAR provides services to a client organization, school system, district, agency, company, or other institution, that organization may provide information about authorized users so that we can deliver the contracted services.

This may include information about:

  • Employees
  • Educators
  • Coaches
  • Leaders
  • Administrators
  • Participants
  • Other authorized users

The information provided may include:

  • Names
  • Email addresses
  • Roles
  • Organizational assignments
  • Program participation information
  • Coaching cycle information
  • Assessment information
  • Learning activity information
  • Related service records

2. How We Use Information

SOAR uses information to provide, operate, support, and improve our services.

We may use information to:

  • Deliver coaching, consulting, training, leadership development, and organizational development services
  • Operate Oko-Coaching, Oko-Compass, TF-Oko, Nebula, learning platforms, client portals, surveys, and related tools
  • Create and manage user accounts
  • Support coaching cycles, goals, action steps, reflection, progress tracking, reporting, and follow-through
  • Administer assessments, surveys, workshops, events, and learning programs
  • Communicate with users, clients, prospects, and participants
  • Provide customer support and technical assistance
  • Generate reports for authorized client administrators and stakeholders
  • Improve website, platform, and service performance
  • Send service updates, confirmations, reminders, and administrative communications
  • Send marketing or educational communications where permitted
  • Process payments and manage billing
  • Comply with legal, contractual, security, and regulatory obligations
  • Protect the rights, safety, and security of SOAR, our users, clients, and the public

3. School, District, and Education Data

SOAR may provide services to:

  • Schools
  • School systems
  • Districts
  • Education agencies
  • Education-related organizations

In those contexts, we may process information about:

  • Educators
  • Administrators
  • Coaches
  • Staff
  • Other authorized users

SOAR processes this information:

  • As directed by the client organization
  • According to the applicable agreement
  • For authorized service purposes only

SOAR’s education-related tools are designed to support:

  • Coaching
  • Professional learning
  • Leadership development
  • Continuous improvement
  • Program support
  • Related reporting

SOAR’s tools are not intended to replace a school system’s official:

  • Student information system
  • Special education records system
  • Evaluation system
  • Official personnel record system

unless specifically agreed in writing.

When working with school systems or districts, SOAR uses information only for authorized service purposes, such as:

  • Implementation support
  • Coaching support
  • Reporting
  • Training
  • Technical assistance
  • Contracted program delivery

4. Student Information

SOAR does not knowingly collect personal information directly from children under the age of 13 through our public website.

SOAR’s services are primarily designed for adults, including:

  • Educators
  • Administrators
  • Coaches
  • Leaders
  • Organizational participants

In some education-related engagements, a school, district, or authorized client may provide or enter limited student-related information if it is necessary for the service being provided.

When student-related information is provided to SOAR by a school, district, or authorized education client, SOAR will:

  • Process that information only as directed by the client
  • Use that information only for the authorized educational or service purpose
  • Not sell student information
  • Not use student information for targeted advertising

Schools and districts are responsible for determining whether their use of SOAR services complies with applicable laws and policies, including:

  • Family Educational Rights and Privacy Act
  • Protection of Pupil Rights Amendment
  • State student privacy laws
  • Local school board policies
  • Applicable parent or guardian consent requirements

5. Coaching, Assessment, and Professional Learning Information

SOAR may collect and process information related to coaching, assessments, professional development, leadership development, and learning activities.

This may include:

  • Coaching goals
  • Session notes
  • Reflection prompts and responses
  • Action steps
  • Progress updates
  • Completion records
  • Survey results
  • Assessment results
  • Professional development participation
  • Implementation notes
  • Reports and dashboards

This information is used to:

  • Provide the services requested by the user or client organization
  • Support coaching and learning processes
  • Generate authorized reports
  • Improve service delivery

Assessment results and coaching information should be used for:

  • Development
  • Reflection
  • Coaching
  • Team effectiveness
  • Organizational learning

They should not be used as the sole basis for:

  • Employment decisions
  • Evaluation decisions
  • Discipline
  • Other high-stakes decisions

6. Reports and Client Administrator Access

Some SOAR platforms and services include reporting features.

Reports may help authorized client administrators, leaders, coaches, or supervisors understand:

  • Coaching activity
  • Participation
  • Goals
  • Trends
  • Progress
  • Professional development needs
  • Implementation support needs
  • Other program information

Access to reports is limited based on:

  • Authorized user role
  • Client configuration
  • Service purpose
  • Scope of services

Client organizations are responsible for determining which users should have access to reports within their organization.

SOAR may assist clients in configuring:

  • Reports
  • Permissions
  • Access levels
  • Role-based visibility

based on the scope of services and the client’s instructions.

7. Sharing Information with Third Parties

SOAR does not sell, rent, or lease customer lists or personal information to third parties.

SOAR does not sell:

  • Personal information
  • Educator information
  • Coaching information
  • Student information
  • Mobile phone information

for marketing or promotional purposes.

SOAR may share information with trusted service providers who help us operate our business and deliver services.

These providers may support functions such as:

  • Website hosting
  • Cloud storage
  • CRM and customer management
  • Email communication
  • Survey administration
  • Learning management
  • Coaching platform operations
  • Analytics
  • Payment processing
  • Customer support
  • Security and technical services

These service providers are authorized to use information only as necessary to provide services to SOAR.

They are expected to maintain appropriate confidentiality and security protections.

SOAR may also disclose information if required by:

  • Law
  • Subpoena
  • Court order
  • Legal process
  • Government request
  • Contract obligation
  • Good faith belief that disclosure is necessary to protect the rights, property, safety, or security of SOAR, our users, clients, or others

8. Mobile Phone and Text Messaging Information

If you provide a mobile phone number, SOAR may use it only for the purposes you authorized, such as:

  • Service coordination
  • Reminders
  • Support
  • Requested communications

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties.

9. Marketing Communications

SOAR may send email communications about:

  • Services
  • Resources
  • Events
  • Announcements
  • Surveys
  • Educational content

You may opt out of marketing or promotional emails by:

Even if you opt out of marketing communications, SOAR may still send communications that are:

  • Service-related
  • Transactional
  • Administrative
  • Security-related
  • Account-related

when necessary.

10. Cookies, Analytics, and Tracking

SOAR websites and platforms may use cookies, analytics tools, and similar technologies to:

  • Operate our services
  • Understand website usage
  • Improve user experience
  • Maintain security
  • Support website and platform performance

We may use this information to understand:

  • Which pages are visited
  • Which resources are useful
  • How users navigate our websites
  • How to improve service design and functionality

SOAR does not use student information or school-system user information for targeted advertising.

You may be able to manage cookies through your browser settings.

Disabling cookies may affect the functionality of some websites or services.

11. Data Security

SOAR takes reasonable administrative, technical, and organizational measures to protect information from unauthorized:

  • Access
  • Use
  • Disclosure
  • Alteration
  • Destruction

These measures may include:

  • SSL/TLS encryption for data transmitted through our websites
  • Password-protected accounts
  • Role-based access controls where supported
  • Limited access to information based on business or service need
  • Use of trusted vendors and service providers
  • Secure hosting and storage practices
  • Monitoring and review of platform access where supported
  • Internal practices designed to protect confidentiality and security

No method of transmission over the Internet or electronic storage is 100% secure.

While we work to protect information, we cannot guarantee absolute security.

12. Data Retention

SOAR retains information for as long as reasonably necessary to:

  • Provide services
  • Operate our business
  • Comply with contracts
  • Maintain records
  • Resolve disputes
  • Meet legal obligations
  • Support legitimate business purposes

Retention periods may vary depending on:

  • Type of information
  • Client agreement
  • Service provided
  • Legal requirements
  • Operational needs

When information is no longer needed, SOAR will take reasonable steps to:

  • Delete it
  • De-identify it
  • Securely dispose of it

according to applicable requirements and service capabilities.

13. Your Privacy Rights and Choices

Depending on where you live and the nature of your relationship with SOAR, you may have rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of personal information, subject to legal, contractual, security, or operational exceptions
  • Request a copy of certain personal information
  • Opt out of marketing communications
  • Ask questions about how your information is used

To submit a privacy request, contact us at:

info@soarcommunitynetwork.com

Please include:

  • Your name
  • Your email address
  • Your organization, if applicable
  • The nature of your request

We may need to verify your identity before fulfilling certain requests.

If your information was provided to SOAR by your employer, school system, district, or another client organization, we may:

  • Direct you to that organization
  • Coordinate with that organization to respond to your request

14. Right to Deletion

Subject to applicable exceptions, you may request that SOAR delete personal information we maintain about you.

We may not be able to comply with a deletion request if retaining the information is necessary to:

  • Provide a service requested by you or your organization
  • Complete a transaction
  • Perform a contract
  • Maintain business, financial, or legal records
  • Detect security incidents
  • Protect against malicious, deceptive, fraudulent, or illegal activity
  • Debug or repair functionality
  • Comply with legal obligations
  • Exercise or defend legal claims
  • Use the information internally in a lawful manner compatible with the context in which it was provided

When appropriate, SOAR will also instruct applicable service providers to delete information from their records, subject to legal, contractual, technical, and operational limitations.

15. Children Under 13

SOAR does not knowingly collect personally identifiable information directly from children under the age of 13 through our public website.

If you are under 13:

  • Do not submit personal information to SOAR through our public website
  • Ask your parent or guardian for permission before using any website or service that requires personal information

If we learn that we have collected personal information directly from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

For school or district engagements, any student-related information must be:

  • Provided by an authorized school, district, parent, guardian, or other authorized party
  • Used only as permitted by applicable law and agreement

16. Payment Information

If you purchase services from SOAR, payment information may be processed by third-party payment processors.

SOAR does not intentionally store full credit card numbers on our own public website servers.

Payment processors handle payment information according to their own security and privacy practices.

17. External Links

Our websites and services may contain links to external websites or third-party resources.

SOAR is not responsible for external websites’:

  • Content
  • Privacy practices
  • Security practices
  • Data collection practices

We encourage you to review the privacy policies of any third-party sites you visit.

18. Third-Party Platforms and Service Providers

SOAR may use third-party platforms to deliver services.

These may include:

  • CRM systems
  • Survey tools
  • Learning management systems
  • Coaching platforms
  • Client support systems
  • Payment processors
  • Email systems
  • Analytics tools
  • Hosting providers

When you use a SOAR service that relies on a third-party platform, information may be processed by that provider for the purpose of delivering the service.

SOAR works to use reputable providers and configure services in a manner consistent with our privacy and security commitments.

19. Changes to This Privacy Policy

SOAR may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Technology
  • Legal requirements
  • Business practices
  • Privacy practices

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

If changes are material, we may provide additional notice, such as:

  • Posting a prominent notice on our website
  • Sending a communication when appropriate

Your continued use of our websites, platforms, or services after changes are posted means you acknowledge the updated Privacy Policy.

20. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or SOAR’s privacy practices, please contact us:

SOAR Community Network
1660 International Dr, Suite 600
McLean, Virginia 22102

Email: info@soarcommunitynetwork.com

Phone: 571-403-0565