News, Updates, & Resources

Leading with Clarity: Operationalizing Perception Bias Awareness in Everyday Decisions

Introduction Every leader wants to be fair, objective, and consistent. Yet even with the best intentions, decisions are often influenced by unseen patterns. A candidate feels like a “good fit.” A team member is labeled as high potential early on. Another is overlooked...

Designing for Performance: Operationalizing Team Structure Through Behavioral Insight

Introduction Even the most capable teams struggle when roles are misaligned. Leaders often focus on hiring great talent and setting clear goals, yet performance gaps still appear. Work feels harder than it should. Communication breaks down. Some team members feel...

Performance as a System: Operationalizing Development Through Everyday Leadership

Introduction Performance management is often treated as a periodic exercise rather than a continuous system. Organizations invest time in annual reviews, mid year check ins, and rating cycles. Leaders prepare documentation, employees reflect on past work, and...

Group Meetings as a Leadership System: Creating a Cadence for Alignment, Accountability, and Culture

Introduction Group meetings are one of the most common leadership practices, yet they are often the least optimized. Agendas are inconsistent. Conversations drift. Some voices dominate while others remain silent. Action items are unclear or forgotten. Over time,...

One on Ones as a Leadership System: Turning Conversations into a Weekly Engine for Growth

Introduction Most leaders know they should be having one on one meetings, but very few are using them to their full potential. Some one on ones are inconsistent. Others focus only on status updates. In many cases, they become reactive conversations driven by immediate...

Recognition as a System: Reinforcing the Behaviors You Want to Scale

Introduction Recognition is often treated as a nice gesture rather than a leadership responsibility. A quick “great job” in passing. A shoutout during a meeting when time allows. Occasional praise tied to big wins. While these moments are positive, they are often...

Making Feedback a System: Moving from Occasional Conversations to Daily Practice

Introduction Feedback is widely recognized as essential for growth, yet in many organizations it remains inconsistent, delayed, or avoided altogether. Some leaders wait for performance reviews. Others only give feedback when something goes wrong. Even in well...

From Awareness to Action: Operationalizing Behavioral Insights in Daily Leadership

Introduction Leaders are investing more time than ever in understanding their people. Behavioral assessments are completed. Profiles are reviewed. Insights are shared during workshops and onboarding sessions. And then, slowly, those insights fade into the background....

Energy Management as a Leadership Practice, Not a Personal Task

Introduction Performance challenges are often addressed through better time management, clearer goals, or increased accountability. Yet there is a quieter issue that many leaders overlook. People are running out of energy. You can see it in subtle ways. Teams start...

Build a Strong Coaching Team in Your CDFI

Challenge: Effective coaching is essential for Community Development Financial Institutions (CDFIs) to develop talent and achieve their mission. However, many CDFIs struggle with building a robust coaching team. Let’s explore the challenges, the solutions, and the...

The Key to Inclusive Leadership: Unlocking Every Team Member’s Potential

Challenge: Inclusive leadership is crucial for unlocking the potential of every team member, yet it poses several challenges. Leaders must foster a culture where everyone feels valued and supported. Let’s explore the challenges of inclusive leadership and three...

Decoding the Dynamics of Employee Disengagement

Challenge: Employee disengagement is a critical issue that affects the overall performance and morale of an organization. Understanding the dynamics of disengagement can help in creating strategies to address it effectively. Let’s explore the challenges across five...

9 Reasons Why Fast Growth Can Be Chaotic

Challenge: Fast growth is an exhilarating phase for any organization, signifying success and market validation. However, it often brings a unique set of challenges that can lead to chaos if not managed properly. Let’s explore the reasons why rapid expansion can be...

Developing a Leadership Bench: Not Just a Strategy, It’s an Imperative

Challenge: Building a robust leadership bench is not just a strategic option; it's an imperative for ensuring the long-term success and resilience of any organization. However, developing future leaders is often fraught with challenges. Let’s explore these challenges...

5 Ways to Boost Employee Retention: More Than Just Perks

Challenge: Retaining top talent is one of the biggest challenges organizations face today. While perks and benefits can attract employees, they are often not enough to keep them engaged and committed in the long run. To truly boost employee retention, companies need...

One Secret I’ve Learned: Promoting from Within Unleashes Potential

Challenge: Promoting from within an organization can be a powerful way to unlock hidden potential and drive growth. However, this process is not without its challenges. Identifying the right candidates, preparing them for leadership roles, and fostering a culture that...

I Used to Think Hiring Was Hard, Now I See It as an Opportunity

Challenge: Hiring can often seem like a daunting task, filled with challenges and uncertainties. Many organizations struggle to find the right candidates who not only have the necessary skills but also fit well with the company culture. However, by shifting our...

How to Drive Employee Engagement in 3 Simple Steps

Challenge: Boosting employee engagement is essential for creating a thriving workplace, yet it often presents significant challenges. Engaged employees are more productive, committed, and likely to contribute to a positive work environment. Here’s a look at the common...

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Books

The following is a list of books authored or co-authored by our CEO Mali Phonpadith.

A Million Fireflies

In her book, A Million Fireflies, internationally award-winning poet Mali Phonpadith takes us on a journey of love and loss, incorporating both poetry and real life stories to give voice to the true language of a heart that has seen much, felt deeply and survived to shine.

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Born To Be Me

These 19 women take you on their journeys of self discovery as they unveil their emotional and inspirational life stories. They share their deepest thoughts, fears and experiences as they learn about themselves through overcoming the obstacles and tests life has thrown at them.

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The Balancing Act

The Balancing Act is an intimate account of 12 Women as they share their experiences, challenges, decisions and ongoing transformation as they face obstacles and achieve successes. These Women’s stories will take you on a guided journey through The Balancing Act.

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Namaslay

Namaslay is a compilation of twelve heart-centered entrepreneurs who will enlighten you on how they manifested and slayed their dreams. They have transformed their lives by owning who they are, claiming their power and built a rich life of passion and soul purpose in both their personal and business lives.

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Unlock the potential within your team and transform your organizational culture. Reach out to us to learn how we can help you design, build, and sustain a compassionate, cohesive, and collaborative workplace.